Emvide Knowledge Base
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  • Common FAQs
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    • The Emvide Platform - Overview
    • Home Dashboard and Analytics
    • Product Portfolio
    • Analysis Building Blocks
    • Using the Canvas
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    • Accessing the Help Desk and Support
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      • Co-Pilot Stage 1: Data Preparation
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    • Best Practice Guidance - Overview
    • BOM to csv Best Practice
  • Core Methodologies and Practices
    • Welcome to the Core Methodologies and Practices
    • 1. Methodological Approach
    • 2. Data Collection and Quality Assurance
    • 3. Allocation Methods
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    • 5. Cut-Off Criteria
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  • Embodied Emissions in Products and Services
    • Greenhouse Gases (GHG) - A Driver for Change
    • GHG Scopes - Where Products fit in reporting?
    • Product Emissions - A Definition
    • Some Basic Rules for Emissions Measurement
    • Emissions Measurement Examples
    • How to Unlock Accurate Product Emissions?
  • The Lifecycle Assessment Method
    • Introduction to LCAs
    • Global Standards and Protocols
    • The Lifecycle Assessment Method
      • 1. Defining the Scope and Goal of Your LCA
      • 2. Understand and Document your Scope and Value Chain Process
      • 3. Compile Your Inventory
      • 4. Calculate your Emissions
      • 5. Develop Inventory Results
      • 6. Conduct Impact Assessment
      • 7. Interpretation and Reporting
      • 8. Verification
      • 9. Continuous Improvement
    • Worked Example
    • Additional LCA Resources
  • Emvide Value (Proposition and Pricing)
    • Overview
    • The Emvide Value Offering
    • How does Emvide pricing work?
    • How much does Emvide cost?
    • Emvide Commercial Tiers
    • LCA as a Service (LCAaaS)
    • Emvide Educational Licences
    • Partnership Programme
    • Ways to Pay for Emvide
    • Getting Onboard - Pilots and Trials with Emvide
    • Emvide Support Services and Pricing
    • FAQs - Pricing and Account Usage
  • EmVide API
    • Generate LCA Report from Raw Product Data
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  1. Emvide Platform Usage

Accessing the Help Desk and Support

PreviousUser and Account ManagementNextYour LCA Co-Pilot

Last updated 10 months ago

Accessing support and help resources is an essential part of ensuring you get the most out of the Emvide platform. This section will guide you through the various ways you can find assistance, whether you need quick answers or more detailed guidance.

Introduction:

Welcome to the help and support section. As you wrap up getting started with Emvide and explore the platform’s basic usage, let’s look at how you can access help whenever you need it.

Accessing Help within the Platform:

Emvide provides multiple ways to access help directly within the platform:

  • Dedicated Help Centre:

    • Located within the platform, the Help Centre contains a comprehensive list of topics that correspond to different pages and features in Emvide. You can browse through these topics to find the help you need.

    • Navigation: Scroll down the Help Centre to explore various topics or use the search function to quickly locate specific information.

    • Access Points: You can access the Help Centre by clicking the help icon at the bottom of the platform or the help tab on the right-hand side of any window.

Using the Emvide Knowledge Base:

The Emvide Knowledge Base is another valuable resource:

  • Extensive Resources: The knowledge base, where you are viewing this video, offers detailed articles, video tutorials, and guides covering all aspects of the platform.

  • Easy Navigation: Navigate through the knowledge base to find the specific help topics you need. The knowledge base is designed to complement the in-platform help resources, providing a deeper level of support.

Additional Support Options:

For more personalised assistance, Emvide offers several other support options:

  • User Guides and Downloads: Access user guides and other downloadable resources directly from the home page.

  • Submit a Ticket: If you need further assistance, you can submit a ticket to the Emvide help desk. This allows you to get tailored support from our dedicated support team.

  • Quick Links: Use the quick links provided on the help page to access other useful information and resources.

Getting the Most Out of Emvide Support:

Between the in-platform help, the comprehensive knowledge base, and the personalised support options, you have all the resources you need to effectively use Emvide. Whether you’re just starting or need advanced help, our support system is here to assist you every step of the way.

Summary:

Emvide offers robust support options to ensure you can easily access help when you need it. Use the in-platform Help Centre, explore the detailed Knowledge Base, or reach out via the help desk for personalised assistance. Watch the embedded video for a complete overview of accessing help and support within Emvide.