Emvide Knowledge Base
  • Emvide Documentation
  • Welcome to Emvide
  • Common FAQs
  • Emvide Platform Usage
    • The Emvide Platform - Overview
    • Home Dashboard and Analytics
    • Product Portfolio
    • Analysis Building Blocks
    • Using the Canvas
    • User and Account Management
    • Accessing the Help Desk and Support
  • Emvide Co-pilot
    • Your LCA Co-Pilot
    • End-to-End LCAs with Co-Pilot
      • Co-Pilot Stage 1: Data Preparation
      • Co-Pilot Stage 2: AI-Powered LCA
      • Co-Pilot Stage 3: Validate Assumptions
      • Co-Pilot Stage 4: Rapid Reporting
    • Using AI in the Platform Wizards
      • Co-Pilot Playground
      • Co-pilot in Resource Nodes
      • Co-pilot in Process Nodes
      • Co-pilot in Reporting
  • Best Practice Guidance
    • Best Practice Guidance - Overview
    • BOM to csv Best Practice
  • Core Methodologies and Practices
    • Welcome to the Core Methodologies and Practices
    • 1. Methodological Approach
    • 2. Data Collection and Quality Assurance
    • 3. Allocation Methods
    • 4. Standards and Compliance
    • 5. Cut-Off Criteria
    • 6. Assumptions and Limitations
  • Embodied Emissions in Products and Services
    • Greenhouse Gases (GHG) - A Driver for Change
    • GHG Scopes - Where Products fit in reporting?
    • Product Emissions - A Definition
    • Some Basic Rules for Emissions Measurement
    • Emissions Measurement Examples
    • How to Unlock Accurate Product Emissions?
  • The Lifecycle Assessment Method
    • Introduction to LCAs
    • Global Standards and Protocols
    • The Lifecycle Assessment Method
      • 1. Defining the Scope and Goal of Your LCA
      • 2. Understand and Document your Scope and Value Chain Process
      • 3. Compile Your Inventory
      • 4. Calculate your Emissions
      • 5. Develop Inventory Results
      • 6. Conduct Impact Assessment
      • 7. Interpretation and Reporting
      • 8. Verification
      • 9. Continuous Improvement
    • Worked Example
    • Additional LCA Resources
  • Emvide Value (Proposition and Pricing)
    • Overview
    • The Emvide Value Offering
    • How does Emvide pricing work?
    • How much does Emvide cost?
    • Emvide Commercial Tiers
    • LCA as a Service (LCAaaS)
    • Emvide Educational Licences
    • Partnership Programme
    • Ways to Pay for Emvide
    • Getting Onboard - Pilots and Trials with Emvide
    • Emvide Support Services and Pricing
    • FAQs - Pricing and Account Usage
  • EmVide API
    • Generate LCA Report from Raw Product Data
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  • Standard Support
  • Premium Support
  • Premium Support Pricing Structure
  • Support Packages:
  • Premium Support Terms and Conditions
  1. Emvide Value (Proposition and Pricing)

Emvide Support Services and Pricing

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Last updated 9 months ago

Emvide offers comprehensive support services to ensure that our users can maximise the value of the platform and effectively conduct lifecycle assessments (LCAs). We provide two levels of support service plans: Standard and Premium. Both support plans are available across all subscription tiers.

Standard Support

Included free with all tiers, Standard Support provides essential assistance to help you get started and maintain smooth operation of the Emvide platform. Terms of delivery can be viewed at in our Trust Centre. Standard support includes:

  • Technical Support Access: Response within 1 business day

  • Basic Troubleshooting and Diagnostic Support

  • Initial Setup Assistance

  • Regular Updates and Communications

  • Access to an Online Resource Library: Materials on basic LCA methodologies and sustainability practices

Premium Support

Premium Support offers enhanced assistance for more complex needs and strategic integration of LCA results into broader business strategies. Premium support is secured and provided through the purchase of support packs. The premium service offerings are detailed below with recommended times associated with each service listed to help guide which support pack to purchase. Premium services include:

  • Dedicated Training on Conducting LCAs: 4 hours online, 8 hours in person

  • Regular Support Checks: Ensure LCAs are conducted correctly and effectively (1-hour/2-hour blocks available)

  • Enhanced Support Including LCA Verification: Ensure accuracy and reliability of results

  • Detailed Training Sessions on Complex LCA Methods: Including handling of multi-output processes and advanced environmental impact modelling

  • Strategic Sustainability Consulting: Integrate LCA findings into broader business strategies

  • Portfolio Analysis: Align LCA results with business objectives

  • Customised Support: Develop and implement a comprehensive sustainability strategy

Premium Support Pricing Structure

Premium support is offered through various packages designed to meet different levels of engagement and support needs. Below is the pricing structure for our support packages:

Support Packages:

Package Type
Description
Cost (ex VAT)

Starter Pack

(20 hours)

Utilised for initial scoping studies or preliminary laying out of requirements for deeper emissions analysis.

£3,000

Advanced Analysis (40 hours)

Recommended for more detailed data collection, analysis, and quantitative outcomes.

£5,400

Deep Dive (80 hours)

Longer engagement for multiple LCA deliverables.

£10,200

Longer Term Support (200 hours)

Extensive LCA and sustainability consulting over a longer period.

£24,000

Pay As You Go

Hourly rate, invoiced at end of month.

£150/hour

Custom

Custom plans scoped for individual customer needs, pricing presented separately.

Price per project

Premium Support Terms and Conditions

  • Package Hours Allocation: The hours detailed in each package are allocated towards client service requirements. Hours are tracked using Riskoa’s internal ERP system and shared with the client upon request.

  • Starter Pack: This is the minimum level of consulting work Riskoa undertakes for any custom client project where services fall outside of those defined in the premium service offerings.

  • Advanced Analysis Packages: Deliver data-driven outcomes for clients, but this pricing is not equivalent to a full company Lifecycle Assessment (LCA), which is priced based on complexity. Please ask for separate LCAaaS pricing.

With Emvide's comprehensive support services, you can ensure that your LCA efforts are accurate, efficient, and effectively integrated into your sustainability strategies. Our support plans are designed to provide you with the assistance and expertise needed to achieve your environmental goals.

Standard Support Services